More details about policy:


The online catalogue's products, prices and specifications are subject to change without notice, according to availability. Despite all the efforts to build this online catalog, errors might have crept in. In such a case, these errors are not binding MIKASA CANADA in any way. The images shown in the online catalog are for reference only; they represent either the product itself or its nearest equivalent. All prices exclude applicable taxes.



To make purchases through mikasasports.ca, you must have the capacity to contract, have a billing address in Canada and have your purchases shipped in a Canadian province or territory.

Once your order is processed, you will receive an order confirmation indicating the date it was placed, availability and price of each item ordered. Occasionally, we may have to cancel an order placed on mikasasports.ca if, for example, the items ordered cannot be shipped due to unforeseen circumstances.

Many organisations require that purchases be made with a purchase order. Make sure you have a valid purchase order number when ordering, without which you could be personally responsible for the payment of the items you ordered.



In order to ensure the protection of information, a security software has been installed on this website. Any information that passes through mikasasports.ca is encrypted before going on the Internet to prevent unauthorized interception of your data.



Merchandise or goods described in sales orders are MIKASA CANADA' property until the total cost of the goods in question has been cleared. All risks and obligations related to owning and shipping such goods remain the buyer's responsibility, beginning at time of delivery of aforementioned goods. Buyer will therefore be responsible for any loss or damage.



One (1) year warranty on manufacturing defects in accordance with the following conditions: If equipment was used in a non-abusive and appropriate way, MIKASA CANADA will replace the defective parts or will credit or will exchange the defective product at no cost. MIKASA CANADA is, at all times, the only entity able to authorize a credit note for the aforementioned equipment. Normal wear and tear of equipment, abusive use or improper use are not covered in this clause.



The buyer has a remorse period of fifteen (15) days following the reception of the equipment to request a full or partial credit. However, the costs associated with shipping the merchandise back to our warehouse will be charged to the buyer. A restocking fee of 20% of the total amount of returned goods will be charged to the buyer. Any item being returned must have an authorization number issued by MIKASA CANADA. This authorization number must be clearly indicated on all packages being returned to MIKASA CANADA.

Any shortages, shipping errors or damaged goods must be reported immediately on the manifest of the carrier; make sure to properly inspect your order when you receive it.



MIKASA CANADA is in no way be responsible for damages direct or indirect, incidents of any sort including all loss of profit, of fabrication, of exploitation of clientele or any additional costs for publicity, exploitation or others. All claims by the buyer regarding sold goods will be limited by the credit of the paid notice of goods.



The buyer agrees to the delivery of the goods ordered on the delivery dates indicated on the order confirmation. Notwithstanding the foregoing, MIKASA CANADA will have a reasonable time to deliver said goods in the event that it is not able, for whatever reason, to comply with agreed upon delivery dates.



For public, parastatal and institutional customers: net 30 days. For all other customers; clubs, camps, associations or independent sports organizations and shops, full payment is required before shipment of goods. Interest charges of 2% per month/24% per annum will be payable for all unpaid bills, in part or due. These credit costs will be calculated and compounded monthly starting from the due date of any invoice until payment is made in full.



If there is any inconsistency between the conditions mentioned on any purchase order from the buyer and those contained herein, the terms herein shall prevail unless otherwise expressly stated by MIKASA CANADA in writing.



MIKASA CANADA may, at its sole discretion and at any time, change the credit terms offered to the buyer and may demand payment in cash before shipment of ordered goods. If MIKASA CANADA believes in good faith that the buyer will not make any payment hereunder or that its ability to do is compromised, MIKASA CANADA may cancel all or part of the buyer's order(s). These restrictions may include orders placed by or with the same customer account, the same credit card and/or orders with an identical billing and/or shipping address. Under these circumstances, the buyer will be responsible for paying all shipped goods.



The shipping terms are FOB our warehouse (Boucherville, Quebec). For orders over $120 (at regular price – MSRP price list, before applicable taxes), shipping costs are included in our prices. Combined orders are not accepted. A $20 shipping/handling fee will be charged on all orders under $120 before taxes. Additional fees will be charged if our shipping costs exceed 15% of the order value before taxes.

For customers benefiting from negotiated price lists or volume discounts, shipping costs vary according to the weight, volume and postal code of the shipment. The amount of freight charges will appear on the order confirmation and on the invoice. MIKASA CANADA does not assume any responsibility for lost, damaged or delayed shipments caused by unavoidable circumstances or actions outside of its control.

If the request is made when placing the order, the buyer can come pick up his order directly from our warehouse at no extra cost, with a 48 hour notice.



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